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Frequently asked questions

About the jewelry

How do I know if the ring is my size?

I received my ring. How much can I adjust the size?

The piece I want to order is out of stock. How do I know when it will be back?

How should I take care of my jewelry?

Is the jewelry nickelsafe?

Exchanges and returns

I want to change my product. How do I do that?

My product is damaged. What do I do?

Do you offer free returns?

Shipping

Do you offer free shipping?

When will I receive my order?

Can I track my order?

How do I know if you ship to my country?

What do I do if I never received my order?

Orders

I haven´t received an order confirmation. What should I do?

I changed my mind. Can I cancel my order?

I forgot to add a discount code, can you help me with that?