1. About elie Ruby AB
We are a company based in Sweden. Our address is Porfyrvägen 10, 43451 Kungsbacka, Sweden. Org.no 559149-6491. Please send an email to firstname.lastname@example.org if you want to get in touch with us and we will contact you as soon as possible.
2. Discount codes
Sometimes we give out discount codes. When you order you are only able to use one discount code at a time. Discount codes do not work on items that are already on sale or on items that belong to a combined offer.
Once you have completed your order, a confirmation of your order will be sent to your email. There you will find information about products, price, invoice- and shipping address. Immediately contact us on email@example.com in case you have not received your order confirmation.
We do not conclude contracts with people under 18 years of age and we retain us the right to refuse an order.
Standard delivery times for packages are 2-4 days, and up to 14 days for letters. You pick your preferred delivery option in the checkout. For specific information about the estimated delivery time to your country, contact us on firstname.lastname@example.org. Please note that orders completed during the weekend will be sent earliest the Monday after. If the delivery is delayed and we have not informed you about this, contact us on email@example.com
Pre-orders are custom made upon order. This means the delivery time can vary, but we aim to ship your pre-order within 25 days. Please contact us beforehand, in case you need your order for a certain date.
The given prices include 25 % VAT. We retain the right to change the prices due to spelling or typing mistakes. If the price of a submitted order is changed, you will be notified by email and then have the option to change or cancel the order.
We provide a one year warranty on the jewelry you buy from us. You have to be able to show that the product is damaged due to fault in production or delivery. The warranty does not cover tear from normal use.
Within 30 days from the point when you receive your product you have the right to return or change it. This applies to international orders only. For orders within Sweden you have 14 days to return your order.
We offer free exchanges for the following rings (Nightshade, Lantana, Amaranth and Alba). If your return does not concern an exchange of one of the mentioned rings, you are always responsible for the return shipping costs. You are also responsible for the condition and delivery of the product.
8. Personal data
We save the following information about our customers.
Customers: First Name, Last Name, Company/organisation, E-mail, Personal-/org.nr, VAT-number, Address, Postal Code, City/Town/Village, Country, Phone number.
Orders: IP-address, E-mail, Personal-/org.nr, VAT-number, Address, Company, First Name, Last Name, Postal Code, City/Town/Village, Country, Phone number.
You always have the right to request an extract, change or delete of this information.