RETURNS AND EXCHANGES
This information concerns changes and returns only. If you have received a damaged product, please read our information on product quality claims.
Within 30 days from receiving your order you always have the right to return it to us. For orders within Sweden you have the right to return your order within 14 days from receiving it.
We offer free exchanges for the following rings (Alba, Nightshade, Lantana and Amaranth).
If your return does not concern an exchange of one of the mentioned rings, you as a customer will be responsible for the return shipping costs.
Please send an email to email@example.com and inform us that you want to return your product. Include your name, order number and name of the article. You can find your order number and the name of the article in your order confirmation. If you have purchased a product where free exchange is included, we will email you a return note with a tracking number. If you want to return any other product, please adress the package to
elie Ruby AB
You will be refunded within two weeks after we have received your return, we try our best to speed up the process!
If you want to change your product to something else, please follow the instructions for returning a product and then place a new order on our website.