TERMS AND CONDITIONS

GENERAL TERMS

1. About elie Ruby

We are a company based in Sweden. Our address is Porfyrvägen 10, 43451 Kungsbacka, Sweden. Please send an email to support@elieruby.com if you want to get in touch with us and we will contact you as soon as possible.

2. Discount codes

Sometimes we give out discount codes. When you order you are only able to use one discount code at a time. Discount codes do not work on items that are already on sale. 

3. Order

Once you have completed your order, a confirmation of your order will be sent to your email. There you will find information about products, price, invoice- and shipping address. Immediately contact us on support@elieruby.com in case you have not received your order confirmation.

We do not conclude contracts with people under 18 years of age and we retain us the right to refuse an order. 

4. Delivery

Standard delivery times are 2-4 days. At the moment, covid-19 might cause delays.For specific information about the estimated delivery time to your country, contact us on support@elieruby.com. Please note that orders completed during the weekend will be sent earliest the Monday after. If the delivery is delayed and we have not informed you about this, contact us on support@elieruby.com

Free shipping within Sweden, Denmark, Finland, Austria and Germany.
 

5. Prices

The given prices always include 25 % VAT. We retain the right to change the prices due to spelling or typing mistakes. If the price of a submitted order is changed, you will be notified by email and then have the option to change or cancel the order.


6. Warranty


We provide a one year warranty on the jewelry you buy from us. You have to be able to show that the product is damaged due to fault in production or delivery. The warranty does not cover tear from normal use. 

7. Returns 

Within 30 days from the point when you received your product you have the right to return or change it. This applies to international orders only. For orders within Sweden you have 14 days to return your order. You find more information about changes and returns here. You will be charged for the returning shipping cost and responsible for the condition and delivery of the product.


8. Personal data

We save the following information about our customers. 

Customers: First Name, Last Name, Company/organisation, E-mail, Personal-/org.nr, VAT-number, Address, Postal Code, City/Town/Village, Country, Phone number. 
Orders: IP-address, E-mail, Personal-/org.nr, VAT-number, Address, Company, First Name, Last Name, Postal Code, City/Town/Village, Country, Phone number.

You always have the right to request an extract, change or delete of this information.